Coordinated Care. Find out if a virtual visit with your primary care provider or specialist is right for you. Covered by most insurance companies.

The Coordinated Care service line allows us to keep our patients safe now during a time when limiting social contact is key to controlling the spread of COVID-19.  It will continue to be a part of our services beyond this pandemic when the provider and the patient agree that it is the best option.

First time? Contact your providers office to schedule a virtual visit. Click here for a directory of providers and locations.

If you need help or have any questions, please call (575) 446-5764.

Why consider telehealth? 

TELEHEALTH SAVES TIME: You can meet with your provider from the privacy of your own home or car. You don’t need to find childcare or leave home for the visit.

TELEHEALTH IS EASY: When you make a telehealth appointment with us, we will email or text you a personal link to your visit. At the time of your appointment, all you have to do is click on that link to be connected.

TELEHEALTH IS SECURE: Your link is personal and unique. It only works for your appointment. When you click on it, you will be able to see and hear your provider, and he or she can see and hear you.

TELEHEALTH IS SAFE: Although nothing can replace a visit with your provider in person, during these difficult times many problems can be addressed by phone or video conference. Many afflictions like rashes, colds, headaches, and bladder infections can be managed remotely.

Schedule a Telehealth Appointment

Call 575-446-5764 to schedule a telehealth appointment OR call your provider’s office directly. Click here for our provider directory! 

Before your Telehealth Appointment

Make sure your phone, tablet or computer supports telehealth by testing your device. TEST YOUR DEVICE HERE! Before your appointment, we will email or text you a personal link to your visit. It will only work the day of the visit. SAVE this link.  You will need a computer or device with a webcam, a microphone and an internet or a data plan on your phone or computer to participate in a telehealth visit.

Desktop web browser requirements: recent version of Chrome, Microsoft Edge, Safari or Firefox.

Mobile web browser requirements: recent version of Google Chrome on android or Safari on iOS

During Your Telehealth Appointment

Make sure you have a good network connection. If you don’t there may be a friend or family member that may be willing to share theirs.  There may also WiFi Hotspots around your community. Find out where they are located and drive to one of these locations to conduct your telehealth visit. WIFI Hotspots 

  • Find a private space to have your telehealth visit with your provider.
  • Five minutes before your appointment, click on the link we sent you.
  • Type in your name and click on the box to accept the Telehealth Consent.
  • Test your device settings to make sure your camera and microphone are not blocked.
  • Turn your phone settings to Airplane Mode so personal incoming calls and texts do not interrupt your telehealth visit.
  • Wait for your provider or a GCRMC staff member to join your visit. If your connection drops, you can click on the link again.

Telehealth Frequently Asked Questions (FAQs)

There is no special software required, but you must be on one of the latest web browsers for the link to work. Prior to your appointment, take a few minutes to perform a DEVICE CHECK.

If you did not receive or lose your personal appointment link, you can call your provider’s office or 575-446-5764 or send us a Patient Portal Message to ask us to re-send you the link.

No, you don’t need to log into the Patient Portal. We will send you a link via text or email prior to your appointment, and all you need to do is click on the link. However, if you do have a Patient Portal account, you can also launch the visit from there.

Your GCRMC provider or staff will join the call as soon as they are able. The virtual waiting room will expire after 30 minutes. If it expires before someone joins the visit, you can click on the link again.

Yes, other people can join the call. When you schedule the appointment, please let our staff know that you want the link shared with others. Provide their email address or phone number so we can send it to them. You can also forward the link yourself once you get it.